If, at any stage, you become concerned about your gambling behaviour, you can request one of the following:
- A 24 hour cooling off period
- A seven day cooling off period
- A 14 day cooling off period
- A one month cooling off period
- A two month cooling off period
- A three month cooling off period
- A six month self-exclusion period
During these periods we will block your account. Any new accounts you might attempt to open during the exclusion period will also be blocked as soon as detected and any deposits and winnings will be nulled and void. In addition, BingoStreet will take all reasonable measures to make sure you do not receive any promotional material during this time.
During the self-exclusion period, the request for temporary blocked access will be enforced and irrevocable. You may call our Support Team to re-activate your account once the self-exclusion period has ended. We reserve the right at our own sole discretion to withhold all deposited and related monies in relation to such accounts.
You acknowledge and agree that should you choose to self-exclude from any of the Sites, you shall not be permitted to open or use a new account with any other Site operated by the Company during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another Site, forfeit any funds you may deposit (or have previously deposited) therein, and shall not be liable to refund to you any funds you may have wagered or won through such account.
You can request a self-exclusion period or cooling off period by calling our Support Team on 0808 238 7528 or +44 (0)20 3139 9058 if you are based outside the UK. Representatives are available by phone, email and live chat 24 hours a day, 7 days a week.
If you are unsure about requesting self-exclusion, ask yourself the four questions below:
- Is gaming interfering with your work or other responsibilities?
- Are you trying to make up for prior gaming losses?
- Are you recovering from an addictive disorder?
- Do you play under the influence of alcohol or other influences?
If your answer is yes to at least one of them, we recommend that you request self-exclusion and seek professional help.